POLICY
Returns & Exchanges
Please read this in full before requesting a return.
7-Day Returns
You may request a return within 7 business days of receiving your order. Approved returns are issued as Store Credit / Credit Note only — we do not offer cash, credit-card or debit-card refunds.
Return eligibility
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- With tags still attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
Return shipping
Once a return is approved, the item must be shipped back within 7 working days. Return shipping is the customer's responsibility — Orrevé does not cover or reimburse return shipping charges.
Store credit
Approved returns receive a Credit Note / Store Credit, valid for 1 year from the date of issue.
Damaged, defective or wrong item
If you receive a damaged, defective or incorrect item, please contact us within 7 days of receiving the product with your order number and photos, or videos where appropriate. Faulty items may be exchanged for the same product, subject to availability, or provided as Store Credit. Normal wear and tear, misuse or improper care is not considered a manufacturing fault.
Non-returnable products
- Sale items
- Products purchased using Credit Notes
- Gift coupons
- Promotional offers
- Customised / personalised products
Colour disclaimer
Product colours may vary slightly depending on your screen, device and lighting. Natural gemstones may also show unique variations in colour and appearance.